WORKING TOGETHER - TERMS & CONDITIONS (Career documents & online profiles)

Length of project. The length of the project is strictly no more than 3 weeks. The turnaround time for these documents will be 7 working days or more after you book, pay and get your data collection questionnaire or preparation form back to me (dependent on The Get Noticed Coach’s (TGNC) availability. If unsure check with TGNC first). You will be advised of your earliest start date by TGNC via her invoice or email communications but is dependent on all information and payment being returned.
Urgent applications. Should you require your documents urgently (between 4 or 5 working days), a Premium VIP Service can be ordered for an extra investment. This is subject to my availability. I will use my best endeavours to assist, but there are times when I absolutely cannot meet the deadline due to a fully booked schedule or personal appointments.
Cancellation. There are no refunds available for change of mind. If you are unsure about anything relating to your service, please speak to me first so that we can work out a way forward. I will work with you as best I can to accommodate your wishes and goals, but if you are changing the scope of the package, there will be additional fees around this. This includes if extra coaching or advice is required.
Change of Job function/industry quoted. Once you have decided what industry or role you wish to target, this cannot be changed. As advised, the most successful applications are targeted and once I have started work on your file, extra work will be required to make changes of this nature and therefore an extra investment will be required if you wish to change focus, including some extra coaching around this.
Confidentiality. Your private or sensitive information will never be divulged, discussed or attributed to you or shared with any third party without your prior consent. Testimonials are appreciated and will be used for marketing and promotional purposes including any excerpts of feedback or scenarios utilised, with any identifying information removed to protect your privacy only if you specifically request it. Your electronically stored documents and information are securely stored on a password and antivirus/malware protected database.
Service Disclaimer. Your documents are prepared based on the information provided to me by you. I make no warranties or assurances on the truthfulness, validity, accuracy or correctness of the information provided to me, and assume no responsibility or liability for any misrepresentations, errors or omissions based on the information provided to me. Once you have approved final version of documents, you agree that everything contained in them is true and correct.
Job Guarantee. I do not and cannot make any guarantees of employment on the basis of engagement of my services or the use of the documents, tools or advice prepared or provided by me on your behalf. No coach or resume writer can do that because we have no control over who is at the other end reading your documents and their decisions. What you will get however, is the confidence to apply for jobs that you target and you will be in a much better position with improved documents to maximise your chances of selection.
Investment pricing may change at any time without notice where extra services are requested on top of your package. Any investment paid for remains set for the duration of the package. For resume/cover letter/LinkedIn profiles this is no longer than 3 weeks. Should the documents not be completed within 3 weeks, an extra investment will be requested to obtain extra time in my diary.
Service Timeframes and Limitations. Your package documents and career tools are prepared based on the specific information provided to me by you via your consultation, data collection questionnaire, electronic and verbal communications. This information helps me create tools that specifically target your nominated career path, job targets and positions as nominated in your data collection questionnaire and communications. Once the service has commenced, changes of direction or deviations from the form are not included in the package, and may incur an additional fee on top of the total package price. Each client is allocated a specific timeframe dedicated to fully meeting their specific service needs. Prompt feedback allows for prompt service; therefore, it is requested that clients return communication and feedback requests within 2 days. Extended timeframes for package completion will occur if feedback times extend this period and incur extra fees.
Specifically, to manage my workload you are requested to complete your questionnaire within 2 business days. If you are unable to do this please let me know so I can make alternative arrangements to attend to your matter with a new turnaround date. Please note that I cannot guarantee when you will receive your draft if you miss your first quoted dates for return of information to me. If I have not heard from you, or I have not received the information I need within 7 business days, after 7 business days a fee of $150 will be payable to re-enter a time in my diary and a new turnaround date for return of your draft documents will be determined by TGNC when you have paid that fee. If the late fee is not paid within 7 business days, it will be deemed that you have cancelled your work and forfeited any monies paid. Communication is the key.
Abandonment. If I have not received communication or feedback from you for 3 weeks (21 days), your package will be considered closed and documents in their existing form will be forwarded as final in Word and PDF. An additional fee will be applicable to reopen and reschedule the service. I am very flexible and accommodating however need communication about your plans so I may help other clients until your return and can reasonably schedule in your future service needs. If you work FIFO/shift, are going on holiday, become ill/injured, or any other situation which makes an extended period of service necessary – please just let me know and I’ll gladly work with you to set a timeframe that works for the both of us.
Technology. All documents are prepared using desktop Microsoft Office Suite. The use of outdated versions of Microsoft Office, use of tablet/phone devices, and Apple products can affect the formatting and functionality of the documents. I cannot assist in resolving document version issues, and cannot provide detailed or specific IT support to troubleshoot advanced issues, you will need to arrange this at your end at a cost.

Once your documents have been finalised, you accept the documents and formatting are to your satisfaction. Any amendment of the documents or reformatting due to tweaking or manipulation by you after you have approved the final versions are not our responsibility to reformat if they are not sitting correctly. It is your responsibility to arrange reformatting at your own cost. NEW
Usernames and Passwords. In the event that you have ordered a service that requires me to access an account that you own, it will be your sole responsibility to organise the opening of that account with associated email addresses and provide me with the correct username and password. If I cannot access your account to provide the service, I will not be held responsible for any delays in providing your service and I will not open these accounts for you. Due to privacy questions involved in opening these accounts, I will not be able to arrange this for you, so please ensure they are working and that I am able to have access before you order your service. Every day you delay providing me access means I will have to delay your service and determine the next available date that I am available.
Satisfaction. Refunds are not offered on this service on the basis of client dissatisfaction, mind change or change in circumstances – unfortunately time spent on documents or consultations that have already occurred cannot be refunded. You will be entitled to a full or partial refund where for any reason I cannot fulfil full or part of a service paid for. You acknowledge that you have had a free consultation with me to determine that you are satisfied with my approach and happy with my knowledge and experience in handling your matter. [not always the case]
Law. This agreement is governed by the laws of Victoria.
Client and Entity. The client is the individual person whose application documents are prepared for. Where the client is a Trustee, the client shall be liable on the account and in addition, the assets of the Trust shall be available to meet the payment of any monies payable.
Copyright. ©2020 Get Noticed Resumes, Athena Ali and The Get Noticed Coach (collectively “the business”). All rights reserved. All documents, written electronically or hardcopy, all workbooks, worksheets, questionnaires, templates, intellectual property of any kind remain the intellectual property of the business.
Intellectual Property. You understand and agree that Copyright in all imagery and content created by the business in the course of providing services to you is owned by the business. You can only use your document for your own personal use. The document must not be shared with anyone other than the employers or recruiters you seek to gain employment from. The documents must also not be used for commercial gain otherwise copyright will have been infringed.
I CERTIFY THAT I am legally authorised to sign this Agreement and I fully understand and agree to all of the terms and conditions contained herein.

ATHENA ALI trading as THE GET NOTICED COACH – PRIVACY POLICY

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to use, or otherwise collected by us, offline or online, including through www.thegetnoticedcoach.com.au (Site). In this Privacy Policy we, us or our means Athena Ali trading as The Get Noticed Coach [ABN 28 989 485 178].

Types of personal information

The types of personal information we may collect about you may include:

your name;
images of you;
your contact details, including email address, mailing address, street address and/or telephone number;
your age and/or date of birth;
your credit card or payment details (through our third party payment processor);
your preferences and/or opinion;
information you provide to us through customer surveys;
your sensitive information as set out below;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.
We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

to enable you to access and use our Site, associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping, administrative purposes, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
to run competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have; and
to consider your employment application.
Disclosure of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance of problem-solving providers, marketing or advertising providers, professional advisors and payment system operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy law. You acknowledge that some overseas third parties may not be regulated by the Privacy Act and the Australian Privacy principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

How we treat personal information that is also sensitive information

Sensitive information in a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

Provided you consent, your sensitive information (if we hold any) may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

Sensitive information may also be used or disclosed if required or authorised by law.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or application, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Links to other websites

Our Site may contain links to other websites (Third Party Websites). We do not have any control over Third Party Websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting them. Third Party Websites are not governed by this Privacy Policy, even if you followed a link from our website to the Third Party Website.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy policy.

For any questions or notices, please contact our Privacy Officer at:

Athena Ali trading as The Get Noticed Coach [ABN 28 989 485 178]

Email: athena@thegetnoticedcoach.com.au

Last update: 25 September 2020