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Length of project. The length of the project is strictly no more than 3 weeks. The turnaround time for these documents will be 7 working days or more after you book, pay and get your data collection questionnaire or preparation form back to me (dependent on The Get Noticed Coach’s (TGNC) availability. If unsure check with TGNC first). You will be advised of your earliest start date by TGNC via her invoice or email communications but is dependent on all information and payment being returned.
Urgent applications. Should you require your documents urgently (between 4 or 5 working days), a Premium VIP Service can be ordered for an extra investment. This is subject to my availability. I will use my best endeavours to assist, but there are times when I absolutely cannot meet the deadline due to a fully booked schedule or personal appointments.
Cancellation. There are no refunds available for change of mind. If you are unsure about anything relating to your service, please speak to me first so that we can work out a way forward. I will work with you as best I can to accommodate your wishes and goals, but if you are changing the scope of the package, there will be additional fees around this. This includes if extra coaching or advice is required.
Change of Job function/industry quoted. Once you have decided what industry or role you wish to target, this cannot be changed. As advised, the most successful applications are targeted and once I have started work on your file, extra work will be required to make changes of this nature and therefore an extra investment will be required if you wish to change focus, including some extra coaching around this.
Confidentiality. Your private or sensitive information will never be divulged, discussed or attributed to you or shared with any third party without your prior consent. Testimonials are appreciated and will be used for marketing and promotional purposes including any excerpts of feedback or scenarios utilised, with any identifying information removed to protect your privacy only if you specifically request it. Your electronically stored documents and information are securely stored on a password and antivirus/malware protected database.
Service Disclaimer. Your documents are prepared based on the information provided to me by you. I make no warranties or assurances on the truthfulness, validity, accuracy or correctness of the information provided to me, and assume no responsibility or liability for any misrepresentations, errors or omissions based on the information provided to me. Once you have approved final version of documents, you agree that everything contained in them is true and correct.
Job Guarantee. I do not and cannot make any guarantees of employment on the basis of engagement of my services or the use of the documents, tools or advice prepared or provided by me on your behalf. No coach or resume writer can do that because we have no control over who is at the other end reading your documents and their decisions. What you will get however, is the confidence to apply for jobs that you target and you will be in a much better position with improved documents to maximise your chances of selection.
Investment pricing may change at any time without notice where extra services are requested on top of your package. Any investment paid for remains set for the duration of the package. For resume/cover letter/LinkedIn profiles this is no longer than 3 weeks. Should the documents not be completed within 3 weeks, an extra investment will be requested to obtain extra time in my diary.
Service Timeframes and Limitations. Your package documents and career tools are prepared based on the specific information provided to me by you via your consultation, data collection questionnaire, electronic and verbal communications. This information helps me create tools that specifically target your nominated career path, job targets and positions as nominated in your data collection questionnaire and communications. Once the service has commenced, changes of direction or deviations from the form are not included in the package, and may incur an additional fee on top of the total package price. Each client is allocated a specific timeframe dedicated to fully meeting their specific service needs. Prompt feedback allows for prompt service; therefore, it is requested that clients return communication and feedback requests within 2 days. Extended timeframes for package completion will occur if feedback times extend this period and incur extra fees.
Specifically, to manage my workload you are requested to complete your questionnaire within 2 business days. If you are unable to do this please let me know so I can make alternative arrangements to attend to your matter with a new turnaround date. Please note that I cannot guarantee when you will receive your draft if you miss your first quoted dates for return of information to me. If I have not heard from you, or I have not received the information I need within 7 business days, after 7 business days a fee of $150 will be payable to re-enter a time in my diary and a new turnaround date for return of your draft documents will be determined by TGNC when you have paid that fee. If the late fee is not paid within 7 business days, it will be deemed that you have cancelled your work and forfeited any monies paid. Communication is the key.
Abandonment. If I have not received communication or feedback from you for 3 weeks (21 days), your package will be considered closed and documents in their existing form will be forwarded as final in Word and PDF. An additional fee will be applicable to reopen and reschedule the service. I am very flexible and accommodating however need communication about your plans so I may help other clients until your return and can reasonably schedule in your future service needs. If you work FIFO/shift, are going on holiday, become ill/injured, or any other situation which makes an extended period of service necessary – please just let me know and I’ll gladly work with you to set a timeframe that works for the both of us.
Technology. All documents are prepared using desktop Microsoft Office Suite. The use of outdated versions of Microsoft Office, use of tablet/phone devices, and Apple products can affect the formatting and functionality of the documents. I cannot assist in resolving document version issues, and cannot provide detailed or specific IT support to troubleshoot advanced issues, you will need to arrange this at your end at a cost.

Once your documents have been finalised, you accept the documents and formatting are to your satisfaction. Any amendment of the documents or reformatting due to tweaking or manipulation by you after you have approved the final versions are not our responsibility to reformat if they are not sitting correctly. It is your responsibility to arrange reformatting at your own cost. NEW
Usernames and Passwords. In the event that you have ordered a service that requires me to access an account that you own, it will be your sole responsibility to organise the opening of that account with associated email addresses and provide me with the correct username and password. If I cannot access your account to provide the service, I will not be held responsible for any delays in providing your service and I will not open these accounts for you. Due to privacy questions involved in opening these accounts, I will not be able to arrange this for you, so please ensure they are working and that I am able to have access before you order your service. Every day you delay providing me access means I will have to delay your service and determine the next available date that I am available.
Satisfaction. Refunds are not offered on this service on the basis of client dissatisfaction, mind change or change in circumstances – unfortunately time spent on documents or consultations that have already occurred cannot be refunded. You will be entitled to a full or partial refund where for any reason I cannot fulfil full or part of a service paid for. You acknowledge that you have had a free consultation with me to determine that you are satisfied with my approach and happy with my knowledge and experience in handling your matter. [not always the case]
Law. This agreement is governed by the laws of Victoria.
Client and Entity. The client is the individual person whose application documents are prepared for. Where the client is a Trustee, the client shall be liable on the account and in addition, the assets of the Trust shall be available to meet the payment of any monies payable.
Copyright. ©2020 Get Noticed Resumes, Athena Ali and The Get Noticed Coach (collectively “the business”). All rights reserved. All documents, written electronically or hardcopy, all workbooks, worksheets, questionnaires, templates, intellectual property of any kind remain the intellectual property of the business.
Intellectual Property. You understand and agree that Copyright in all imagery and content created by the business in the course of providing services to you is owned by the business. You can only use your document for your own personal use. The document must not be shared with anyone other than the employers or recruiters you seek to gain employment from. The documents must also not be used for commercial gain otherwise copyright will have been infringed.
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